Your questions answered
Happy Pumps = Happy Hands
To maintain your pumps follow these instructions:
1) Every time you refill your bottle rinse the bottle rinse with warm water (this will washaway any leftover particles at the bottom which may cause your pump to clog)
2) Fill the bottle with just warm water, reattach your pump and flush the pump with warm water by pumping the water about 30 times (this will help clear any residuebuild up inside the pump)
3) Every time you refill keep the pump off for at least 1 hour whilst the refill tablet is dissolving (this will avoid any particles getting into the pump and causing blockages, it will also avoid a build up of pressure in the bottle which can cause issues when pumping)
Getting started
1. Tear your sachet and pour the powder into a reusable bottle (500ml) and fill halfway with warm water.
2. Put the lid on and shake it up for 20 seconds, then top it up. Wait around 30 minutes for the powder to work its magic.
3. Turn the spray-nozzle end for a fine mist, or jet spray. Then start cleaning.
The cleaning sachets are the crucial piece in the plastic free cleaning puzzle!
1. Pop one plastic free soap refill into your dispenser and fill with 250ml of warm water.
2. Put the lid on the bottle and wait for 15-30 minutes.
3. Give the bottle a shake to check the soap drop has dissolved, then enjoy the foaming lather.
1. Check your dispenser's capacity in ml.
If you're using a 250-350ml dispenser, use one refill. If you're using a 500-650ml dispenser use two refills.
2. Pour in the refill(s) carefully, using the funnel provided.
3. Fill half way with luke warm water and leave for 20 mins.
4. Fill the rest of the bottle with luke warm water, put the lid on and shake.
1. Fill your container with warm tap water then pop in one floor cleaner drop.
2. Attach the container to the mop.
3. This bit takes a wee while. You need to leave the drop for 20 minutes to dissolve.
Raindrop refills leave no microplastics or plastic pollution.
Raindrop will last just as long as your normal big brand cleaning and soap products. In fact maybe a bit longer, you can use our cleaner very sparingly.
Cleaning: You certainly can use your own bottles, however we can't guarantee they will work every time with your nozzle! This is a weirdly over complicated part of Raindrop. Our vented nozzles that come with our glass bottles are designed to filter and prevent any clogs in the nozzle head. Meaning it works every time.
Soap: Our refills will work in any foaming hand soap dispenser.
Bathroom cleaner is suitable on porcelain, stainless steel, ceramic, arcyclic, glass, uPVC.
Kitchen cleaner is suitable on ceramic, stainless steel, quartz, granite, wood
Multi cleaner is suitable on all modern surfaces, wood, plastic etc.
Anti bac is suitable for porcelain, stainless steel, ceramic, arcyclic, glass, uPVC.
Glass and steel cleaner is suitable for glass, mirrors, perspex, uPVC, stainless steel, chrome, aluminium and plastic finishes.
If you're unsure we always recommend a little test in a discreet corner, spraying directly onto a cloth.
Our sachets and drops clean as well as the brand you're used to, or your money back.
Our lemon scented bathroom cleaner is tough on soap scum and powers through limescale. It smells super-zesty-lovely-fresh too.
Our kitchen cleaner is super tough on grease and grime and is made to tackle those tough annoying stains. Despite having a strong cleaning ability, it does not sit within the 'degreaser' category.
You certainly can, but be sure to use it very sparingly. A little goes a long way. It will never work the same as an actual glass cleaner - but we've got one of them coming soon!
Sealed painted surfaces good. Non-finished surfaces bad. When using on a sealed painted surface spray on the cloth rather than surface.
Whilst our cleaners are safe on almost all surfaces, on sensitive unpredictable surfaces like granite we recommend a little test in a discreet corner. Also be sure to use the product sparingly, a little goes a long way.
Whilst our cleaners are safe on almost all surfaces, we have not completed tests on these surfaces yet. We will endeavour to do this. With any uncommon surface we always recommend a little test in a discreet corner. Also be sure to use the product sparingly, a little goes a long way.
Whilst we wish we had ability to test each and every unique surface out there, it's just not possible. All our ingredients of each product are listed in the ingredients section.
Untreated or minimally treated wood can absorb cleaning products and leave stains. We recommend avoiding using without doing a patch test first and being very careful.
Subscriptions
Cleaning: We send you refills in the post as frequently as you need them. It costs just £5.94 for 3x 500ml refills when you buy on a subscription (or £6.99 without). If you opt for a subscription you can decide the frequency we deliver to you, so you will never have to think about buying cleaning products again. Hoorah!!!
Soap: We send you refills in the post as frequently as you need them. It costs just £5.53 for 4x 300ml refills when you buy on a subscription (or £6.50 without).
Mmmmm that's hard for us to say, it really depends on how frequently you replace your regular household cleaners. We find on average though every 3 months is about right. You can always tweak your subscription to suit you, or order as you go too if you need some extra cleaning sachets.
First up you'll need to create and account here. Make sure to use the same email address you made your order with.
Once your account is verified and set up, you will find a link to your subscriptions there (sitting underneath your name). Once you have clicked on here, all your subscriptions will be displayed. Select the relevant subscription (click the order number) and you will be able to manage your subscription there.
Alternatively drop us an email at talk@raindropclean.com and we'll be able to help.
Bottles & Packaging
Our amber glass bottles can withstand a drop from waist height on a hard floor. It's possible that if they are dropped on very hard surfaces or from higher than this that they will break. As sturdy as they are, they are still glass so please take care whilst using them.
Our starter pack box, also doubles up as our mailing box. Which means one less box. It's made from tough recycled cardboard and is 100% plastic free. Please be sure to recycle your box once your bottles arrive.
All our packaging is 100% plastic free and biodegradable.
When pouring your cleaning sachet in a bottle, please make sure you use warm water and give your bottle a good shake. If not, sometimes the powder doesn’t fully dissolve and can cause blockages, fear not it’s a quick easy fix.
1. Unscrew the nozzle from the bottle and detach the little vent on the end of the pipe.
2. Give the vent a wash out with some warm water and reattach.
If for some reason this doesn’t work please get in touch at talk@raindropclean.com and we’ll be happy to help.
Cleaning: Our cleaning refills are dissolvable and biodegradable. The sachet is made from FSC Certified Paper, so make sure to recycle! Keep stored away from water, or it will start to dissolve.
Soap: Our refills are completely plastic free.
Soap & Cleaning Bottles: Our silicone bases are made of wastage and excess material which we process and reuse. The spray and pump heads are made from recycled pet plastic that reuses plastic waste. The idea is that our products last a lifetime and reduce the use of single use plastic. They are also recyclable.
Here’s what you need to do:
1.Tear your sachet, pour the powder into your Raindrop cleaning bottle, then fill your bottle halfway with warm water.
2. Pop the lid on, give your bottle a good shake, and then fill the rest of the bottle with warm water.
3. Give it 30 or so minutes to allow the cleaning powder to activate, and you're ready to go!
4. Spray and clean whilst feeling green.
If you need any further assistance, feel free to pop us an email at talk@raindropclean.com
The big change is that the new cleaning drops are now powder based without the film wrapper, this speeds up the dissolving time. The powder is in FSC certified biodegradable wrappers so all you need to do is pour in and then recycle the packaging.
Shipping
Unfortunately, we don't deliver outside of the UK at this stage.
Our parcels are sent out within minutes of ordering, so there may not be enough time to adjust an order. Please double check your entered address before ordering.
We are happy to accept unused returns, please pop us a message at talk@raindropclean.com for more information.
We will send you an email once your order has been shipped with your tracking number. If you have an issues, send us an email at talk@raindropclean.com and we'll be be happy to help.
Please send an email to talk@raindropclean.com. You can see more information on our returns policy here.
Ingredients
Lavender & Aloe Foaming Soap: Sodium bicarbonate, sodium C14-16 olefin sulfonate, sodium dodecyl sulfate, citric acid, disodium edta, sodium benzoate, sodium lauroyl glutamate, polyethylene glycol, glycerin, natural lavender & aloe vera fragrance extract, colourant.
Found in: Citrus fruits, cranberries, coconut oil, calcium salts, amino acids, lavender & aloe vera.
Vanilla Foaming Soap: Sodium bicarbonate, sodium C14-16 olefin sulfonate, sodium dodecyl sulfate, citric acid, disodium edta, sodium benzoate, sodium lauroyl glutamate, polyethylene glycol, glycerin, natural coconut & vanilla fragrance extract, colourant.
Found in: Citrus fruits, cranberries, coconut oil, calcium salts, amino acids, coconut & vanilla.
Bergamot Foaming Soap: sodium bicarbonate, citric acid, sodium c14-16 olefin Sulfonate, sodium dodecyl sulfate, disodium edta, sodium benzoate,Sodium lauroyl glutamate, polyethylene glycol, glycerin, Bergamot fragrance extract, colourant.
Tangerine Foaming Soap: sodium bicarbonate, citric acid, sodium c14-16 olefin Sulfonate, sodium dodecyl sulfate, disodium edta, sodium benzoate,Sodium lauroyl glutamate, polyethylene glycol, glycerin, tangerine colourant.
Mint & White Tea Foaming Soap: sodium bicarbonate, citric acid, sodium c14-16 olefin Sulfonate, sodium dodecyl sulfate, disodium edta, sodium benzoate,Sodium lauroyl glutamate, polyethylene glycol, glycerin, mint & White tea extract, colourant.
Lychee & Rose Foaming Soap: sodium bicarbonate, citric acid, sodium c14-16 olefin Sulfonate, sodium dodecyl sulfate, disodium edta, sodium benzoate,Sodium lauroyl glutamate, polyethylene glycol, glycerin, lychee & rose extract, colourant.
Sweet Vanilla Liquid Soap: Sodium lauryl glutamate, Sodium lauryl sulfate, Sodium C14 - 16 olefin sulfonate, Cocoamidopropyl Betaine, Citric acid anhydrous, Lactose, Betaine anhydrous, Allantoin, Glycerol, Sodium bicarbonate, Sodium benzoate, Ethylenediaminetetraacetic acid disodium salt, Vanilla fragrance.
Bergamot Liquid Soap: Sodium lauryl glutamate, Sodium lauryl sulfate, Sodium C14 - 16 olefin sulfonate, Cocoamidopropyl Betaine, Citric acid anhydrous, Lactose, Betaine anhydrous, Allantoin, Glycerol, Sodium bicarbonate, Sodium benzoate, Ethylenediaminetetraacetic acid disodium salt, Bergamot fragrance.
Tangerine Liquid Soap: Sodium lauryl glutamate, Sodium lauryl sulfate, Sodium C14 - 16 olefin sulfonate, Cocoamidopropyl Betaine, Citric acid anhydrous, Lactose, Betaine anhydrous, Allantoin, Glycerol, Sodium bicarbonate, Sodium benzoate, Ethylenediaminetetraacetic acid disodium salt, Tangerine fragrance.
Lavender Liquid Soap: Sodium lauryl glutamate, Sodium lauryl sulfate, Sodium C14 - 16 olefin sulfonate, Cocoamidopropyl Betaine, Citric acid anhydrous, Lactose, Betaine anhydrous, Allantoin, Glycerol, Sodium bicarbonate, Sodium benzoate, Ethylenediaminetetraacetic acid disodium salt, Lavender & Aloe fragrance.
Bathroom Cleaner: Tartaric Acid, Sodium Bicarbonate, Sodium Lauryl Sulfate, Sodium Chloride, Citric Acid Anhydrous, Sodium Silicate Anhydrous, PEG-6000, Sodium Benzoate, Ethylenediaminetetraacetic Acid Disodium Salt, Dye, Fragrance
Suitable on: Porcelain, stainless steel, ceramic, acrylic,gloss, uPVC.
Kitchen Cleaner: Sodium Bicarbonate, Sodium C14 - 16 Olefin Sulfonate, Sodium Lauryl Sulfate, PEG-150, Citric Acid Anhydrous, Fragrance, Sodium Benzoate, Ethylenediaminetetraacetic Acid Disodium Salt
Suitable on: Ceramic, stainless steel, quartz, granite, wood.
Multi Surface Cleaner: Sodium Bicarbonate, Berol 226SA, Sodium Sulfate, Citric Acid Anhydrous, Sodium Silicate Anhydrous, PEG6000, Sodium Benzoate, Ethylenediaminetetraacetic Acid Disodium Salt
Suitable on: All modern surfaces, wood, plastic.
Mop (floor) Cleaner: Sodium bicarbonate, citric acid, sodium c14-16 olefin sulfonate, peg-150, sodiumcumol sulfonate, glycerin, pcmx, ethylenediaminetetraacetic acid disodium salt,orange fragrance extract, colourant. Our floor cleaner has been tested to be generally safe for people with sensitive-skin including eczema.
When the cleaning sachets and soap refills are kept in a sealed cool dry environment they will last a minimum of 3 years. You'll be able to find the date of production information on your packaging.
Cleaning: our anti bac cleaning product is as it sounds - guaranteed to kill 99.9% of bacteria.
Soap: although our soap isn't labelled as anti bacterial, all good hand soap (like ours) kills bacteria and protects against infections.
No nasty and harmful chemicals are used to make our cleaning products.
Surely it goes without saying these days. But you'd be surprised 😔
But just to be sure our refill sachets and drops are 100% cruelty free.
Did you know that not all cleaning and soap products are vegan? No, nor did we.
Raindrop is 100% animal product free with no nasties or unneeded ingredients.
Our lovely smelling scents are synthetic however fragrances used are very low in allergens
We use safe synthetic fragrances which allow us to provide a high quality of ingredients that contain far fewer allergens than some natural products, and are also safer for our environment.
However we would like to mention that we’re constantly improving our soap formulas with each batch, and aim to deliver the most natural products possible (without risk to our customers).
- Vinegar - no
- Soya - no
- Annatto - no
- Casein - no
- Gluten - unknown
- Ethylene glycol butyl ether of EGBE? - no
- Phthalates - no
- Bleach - no
- Parabens - no
- Triclosan - no
- Cocamide DEA - no
- Phosphates - no
- Palm oil - no
All of our ingredients are on the EPA Safer Chemical Ingredients List. We don’t use any ingredients from the EWG Unacceptable List and Prop 65 Banned Ingredients list.
Safety & Instructions
Like any household cleaning brands, it is always great to have layer of extra protection. Gloves and clothes are good, so is eye protection if you have it available.
We get it they look scary. There's nothing to be concerned about, these warning labels are there as a legal precaution for the cleaning powder in the sachets only. If you follow the instructions/safety guide then you should be fine.
They should be fine, but please check the ingredients list if you have known specific allergies.
Cleaning: All the cleaners in our current range come scented, so if you did use them we would recommend rinsing down. We are looking into adding a non scented food safe version, but i'm afraid we're not quite there yet.
Soap: Our hand soap is safe for children to use.
DO NOT SWALLOW. Immediately call a POISON CENTRE or doctor if required. Take off contaminated clothing and wash it before reuse.
Keep out of reach of pets. Pets should be out of the way when using Raindrop, once surfaces are cleaned pets are ok to touch cleaned surfaces.
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