T&Cs/Your Privacy
Raindrop Clean - Terms and Conditions of Sale
Terms & Conditions of Sale
1. These terms
1.1 These are the terms and conditions on which we supply product(s) directly to you and our website more generally. They do not apply to when you buy our product(s) from another retailer such as Amazon or from a shop selling our products. If you have any issues or concerns about products you have bought from third-party retailers you will need to contact the retailer.
The terms are arranged into the following sections.
(a) Terms relating to buying products from us
(b) Terms relating to use of our website
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the product(s) to you, how you and we may change or end a contract, what to do if there is a problem and other important information. If you would like to discuss any aspects of these terms, please contact us.
2. Who we are and how to contact us
2.1 We are Raindrop Clean Limited a company registered in England and Wales trading as Raindrop Clean (we will refer to ourselves as "Raindrop Clean", "we", "us", or "our" in these terms). Our company registration number is 14116897 and our registered office is at Langton House, 124 Acomb Road, York, England, YO24 4EY.
2.2 You can contact us by calling our customer service team at by emailing talk@raindropclean.com or by writing to us at Raindrop Clean, North West Farm, Canons Ashby, Northamptonshire NN11 3SE.
2.3 If we have to contact you we will do by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.
Terms relating to buying products from us
3. General
3.1 All orders for products on the Raindrop Clean website at www.raindropclean.com (the “website”) accepted by us are subject to these terms and conditions of sale. No other terms will apply to the supply of products by us.
3.2 The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images. The packaging of the product may also vary from that shown in images on our website.
3.3 We may make minor changes to the products to:
(a) reflect changes in relevant laws and regulatory requirements; and
(b) implement minor technical adjustments, improvements or to rectify errors.
4. Prices
4.1 The price of a product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 4.3 for what happens if we discover an error in the price of the product you order.
4.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
4.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced or that delivery charge will be incorrectly displayed. We will normally check prices before accepting your order so that, where the product's correct price or delivery charge at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price or delivery charge at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we will cancel the order, refund you any sums you have paid and require the return of any products provided to you.
5. Ordering
5.1 The products for sale on the website are for personal non-commercial use only and must not be bought for resale or otherwise for business purposes. Raindrop Clean will only accept orders from consumers for domestic use on the website. If you are a business customer please contact us on talk@raindropclean.com to discuss how to order from us.
5.2 Our acceptance of your order will take place when we confirm that acceptance to you, at which point a contract will come into existence between you and us.
5.3 Raindrop Clean reserves the right to decline to trade with any person. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline or for any other reason.
5.4 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
6. Delivery
6.1 The costs of delivery will be as displayed to you on our website.
6.2 We use a third-party courier to deliver your order and we will deliver your order as soon as reasonably possible. During the order process we will let you know when we will aim to deliver the product(s) to you.
6.3 If our supply of the product(s) is delayed by an event outside our control such as fire, terror, flooding, pandemic, epidemic, or governmental action or direction then we will contact you to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 If no one is available at your address to take delivery and the product(s) cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the product(s) from a local delivery depot.
6.5 If you do not collect the product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a local delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 13.1 will apply.
7. Payment
7.1 We accept payment with the payment methods detailed on the website. You must pay for the product(s) before we dispatch them.
7.2 If you think a payment, or request for payment, is wrong please contact us promptly to let us know.
8. Ownership and responsibility
You own a product once we have received payment in full. A product will be your responsibility from the time we deliver the product to the address you gave us.
9. Returning products or cancelling an order
9.1 Your right to cancel an order or return products will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
(b) if you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2; and
(c) if you have just changed your mind about the product, see clause 10. You may be able to get a refund if you are within the relevant period, but this may be subject to deductions.
9.2 If you are cancelling an order for the one of the reasons set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any product(s) which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the product(s) may be significantly delayed because of events outside our control;
(c) we have suspended supply of the product(s) for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 (one) month; or
(d) you have a legal right to end the contract because of something we have done wrong.
10. Returning products or cancelling an order which are faulty or misdescribed – your rights
10.1 We are under a legal duty to supply products that are in conformity with each contract. See the box below for a summary of your key legal rights in relation to the product(s). Nothing in these terms will affect your legal rights.
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Summary of your key legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:a) Up to 30 days: if your product(s) are faulty, then you can get an immediate refund. b) Up to six months: if your product(s) can't be repaired or replaced, then you are entitled to a full refund, in most cases.c) Up to six years: if your product(s) do not last a reasonable length of time you may be entitled to some money back. |
10.2 If you wish to exercise your legal rights you must email us at talk@raindropclean.com to organise the return of the product(s).
11. Returning products or cancelling an order because you have changed your mind
11.1 If you have bought a product(s) from our website, you may change your mind within 14 (fourteen) days after the day you (or someone you nominate) receives the product(s) or, if your product(s) are spilt into several deliveries over different days, 14 (fourteen) days after the day you (or someone you nominate) receives the last delivery (this is referred to as the "Cooling Off Period"), unless we have personalised the product for you in some way.
11.2 If you bought the product(s) from us at a retail event, or in some other way apart from online or if the product(s) is personalised we will offer you a credit note for future purchases on the website. If you are returning the product(s) after the Cooling Off Period has expired you will have to pay the costs of return.
12. How to return the product(s) or cancel your order
12.1 To cancel an order or return a product, please let us know by doing one of the following:
(a) Email. Email us at talk@raindropclean.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Post. Print off the form] and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
12.2 If you cancel your order for any reason after your order has been dispatched to you or you have received your order, you must return the product(s) to us. If you are exercising your right to change your mind you must send off the product(s) within 14 days of telling us you wish to end the contract.
12.3 We will pay the costs of return:
(a) if the product(s) are faulty or misdescribed;
(b) if you are cancelling or returning because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
(c) if you are exercising your right to change your mind during the Cooling Off Period under section 11.1.
12.4 We will refund you the price you paid for the product(s) including delivery costs (where applicable), by the method you used for payment. However, we may make deductions from the price, as follows:
(a) we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product(s), if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the product(s) and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 1 – 3 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
12.5 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind during the Cooling Off Period, then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
13. How we may terminate your order
13.1 We may terminate your order for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 (seven) days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product(s); or
(c) you do not, within a reasonable time, allow us to deliver the product to you.
13.2 If we terminate your order in the situations set out in clause 13.1 we will refund any money you have paid in advance for product(s) we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
Terms relating to use of our website
13.3 We use reasonable endeavours to ensure that the information on the website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the website. We do not guarantee that the website will be fault free and do not accept liability for any errors or omissions.
13.4 Due to the nature of electronic transmission of data over the internet any liability we may have for any losses or claims arising from an inability to access the website, or from any use of the website or reliance on the data transmitted using the website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with these terms and conditions or use of the website save where such liability cannot be excluded by law.
13.5 We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.
13.6 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.
14. Privacy
14.1 Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. It applies to personal information we collect when you order a product on the website. Please make sure that you read our Privacy Policy carefully.
15. Liability
15.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time a contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractor, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the product(s) for defective products under the Consumer Rights Act 2015. A summary of which can be found at clause 10.1 and.
15.3 We only supply the product(s) for domestic and private use. If you use the product(s) for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. Other important terms
17. We may transfer our rights and obligations under these terms to another organisation. If this happens full details of the organisation to whom we have transferred our rights and obligations will be available on the website.
17.1 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
17.2 A contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end a contract or make any changes to these terms.
17.3 If a court finds part of these terms illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
17.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
17.5 These terms and conditions shall be governed by and construed in accordance with English law.
17.6 Any disputes shall be subject to the exclusive jurisdiction of your local courts this means that if you live in England you and we submit to the exclusive jurisdiction of the English courts If you live elsewhere in the United Kingdom you and we submit to the exclusive jurisdiction of the courts in the country in which you live.
18. Online dispute resolution
If you have a complaint, please e-mail us at: talk@raindropclean.com.
If you reside within the European Union or the European Economic Area, you may also be able to refer a dispute to the European Online Dispute Resolution ("ODR") platform at http://ec.europa.eu/odr. The ODR platform is a web-based platform which is designed to help consumers who have bought the product(s) or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use. Raindrop Clean has discretion as to whether it will agree to a complaint being resolved through the ODR platform.
19. Changes to these terms
19.1 We may revise these terms at any time to reflect changes in or to:
(a) relevant laws or regulatory requirements;
(b) security, technical or operational issues; or
(c) our products.
If we change terms, we will post summary details of the changes below. If we have your e-mail address, we may also decide to email you with information on those changes.
Latest changes to these terms:
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16th May 2020.
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To Raindrop Clean Limited
North West Farm, Canons Ashby, Northamptonshire NN11 3SE / talk@raindropclean.com
I hereby give notice that I cancel my contract of sale of the following goods:
____________________________________
Ordered on _____________________ and received on _____________________
Name of customer: ____________________________________,
Address of customer: ____________________________________,
Signature of customer (only if this form is notified on paper):
____________________________________,
Date: _____________________
Privacy Policy
Overview – the key information you should be aware of
(A) Who we are: We are Raindrop Clean, we make cleaning products. If you need it, our company number is 14116897 and our registered office is Langton House, 124 Acomb Road, York, England, YO24 4EY. Raindrop Clean is the controller of your personal information, and is responsible for your personal information. All references in this Notice to "Company", "our", "us" or "we" refer to Raindrop Clean. All references in this policy to "our website", refer to the website owned by us at www.raindropclean.com.
(B) Our values and what this policy is for: We value your privacy and want to be accountable and fair to you as well as transparent with you in the way that we collect and use your personal information. We also want you to know your rights in relation to your information which you can find in part 6.
In line with these values, this privacy notice tells you what to expect when we collect and use personal information about you. We have tried to make it easy for you to navigate so you can find the information that is most relevant to you and our relationship with you.
We are always looking to improve the information we provide to our customers and contacts so if you have any feedback on this privacy notice, please let us know using our contact details in section 13/
(C) Who this notice applies to: This notice applies to:
2. Visitors to our website;
3. Customers, and employees of customers;
4. Prospective customers (to whom we send marketing communications), and employees of prospective customers;
5. People who contact us with enquiries; and
6. Our suppliers, and employees of our suppliers.
Depending on our relationship, we will collect and use your information in different ways. Please click on the links above to find out the information that we collect about you and how we use this information.
(D) What this notice contains: This privacy notice describes the following important topics relating to your information (you can click on the links to find out more):
1. How we obtain your personal information;
2. Collection of your personal information and how we use it:
3. Our legal basis for using your personal information;
4. How and why we share your personal information with others;
5. How long we store your personal information;
6. Your rights;
7. Children;
8. Marketing;
9. Where we may transfer your personal information;
10. Risks and how we keep your personal information secure;
11. Links to other websites;
12. Changes to this privacy notice; and
13. Further questions and how to make a complaint.
(E) Your rights to object: You have various rights in respect of our use of your personal information as set out in section 6. Two of the fundamental rights to be aware of are that:
1. you may ask us to stop using your personal information for direct-marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
2. you may ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another person's, legitimate interest.
You can find out more information in section 6.
(F) What you need to do and your confirmation to us: Please read this privacy notice carefully to understand how we handle your personal information. By engaging with us in the ways set out in this privacy notice, you confirm that you have read and understood the entirety of this privacy notice, as it applies to you.
The detail – the key information you should be aware of
1. How we obtain your personal information
1.1. You may provide us with your personal information yourself. You may give us personal information about yourself by using the online forms provided on our website, setting up an account with us or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive products, deliveries, information or services from us. If you are a supplier, you may also give us personal information about you when you are offering or providing services to us. If you are an employee, we may receive your personal information from your employer, for example, your email address, phone number or other contact information to allow us to be in touch with your employer.
1.2. We may also receive information about you from third parties such marketing agencies, market research companies, our suppliers, contractors and consultants, our group companies, public websites and public agencies, which we refer to as "third party sources" or "suppliers" throughout this notice.
2. Collection of your personal information and how we use it
Please go to the section or sections below that best describes our relationship with you to find out the information that we collect about you and how we use this information. We refer to this as "personal information" throughout this notice.
2.1. Visitors to our website
(a) What personal information we collect about you
We, or third parties on our behalf, may collect and use any of the following information about you:
(i) your name including your title;
(ii) your postal address;
(iii) your email address;
(iv) your telephone number;
(v) information provided when you correspond with us;
(vi) any updates to information provided to us;
(vii) personal information we collect about you or that we obtain from our third party sources;
(viii) the following information created and recorded automatically when you visit our website:
(A) Technical information. This includes: the Internet Protocol (IP) address used to connect your computer to the internet address; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform. We use this personal information to administer our website, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our webpages; and
(B) Information about your visit and your behaviour on our website (for example, the pages that you click on). This may include the website you visit before and after visiting our website (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.
(b) How we use your personal information
We will collect, use and store the personal information listed above for the following reasons:
(i) to allow you to access, use and place orders via our website;
(ii) to receive enquiries from you through the website about our products and events;
(iii) for improvement and maintenance of our website and to provide technical support for our website;
(iv) to ensure the security of our website;
(v) to recognise you when you return to our website, to store information about your preferences, and to allow us to customise the website according to your individual interests; and
(vi) to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website and to make our website more intuitive. Such details will be anonymised as far as reasonably possible and you will not be identifiable from the information collected.
Please see sections 2.6 and 2.7 for more details about how we use your personal information.
(c) A word about cookies
(i) Some pages on our website use cookies, which are small files placed on your internet browser when you visit our website. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
(ii) Where we use cookies on our website, you may block these at any time. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website.
(iii) For detailed information on the cookies we use and the purposes for which we use them and how to manage for your cookies preferences, please refer to our cookies notice here.
2.2. Customers, and employees of business customers
(a) What personal information we collect about you
We, or third parties on our behalf, may collect and use any of the following information about you:
(i) your name;
(ii) your postal address;
(iii) your email address;
(iv) your telephone number;
(i) information provided when you correspond with us;
(ii) any updates to information provided to us;
(iii) information about the products, events and associated services we provide to you:
(A) information needed to provide our products, events and services to you (including your order details, order history, booking details, booking history, and payment details)
(B) customer services information; and
(C) customer relationship management and marketing information; and
(iv) information you provide to help us provide you with improved products and events, for example if we ask you to fill in a survey or questionnaire.
(b) How we use your personal information
We will collect, use and store the personal information listed above for the following reasons:
(i) to provide you with our products, events and services;
(ii) to facilitate deliveries of products, events and services to you;
(iii) to deal with any enquiries or issues you have about our products, events and services that you request from us;
(iv) to send you certain communications (including by email or post) about our products, events and services such as administrative messages (for example, setting out changes to our terms and conditions and keeping you informed about our fees and charges);
(v) to carry out statistical analysis and market research on people who may be interested in our products, events and services;
(vi) were you have consented to receive such information, to contact you with information about our products, events and services or the products and services of our suppliers; and
(vii) if it is in our legitimate interests for business development and marketing purposes, to enable our third party suppliers to serve advertisements to you about our products and services which are similar to those you have already purchased or enquired about or we otherwise feel may be of interest to you.
Please see sections 2.6 and 2.7 for more details about how we use your personal information.
(c) Source of personal information. You will share some of your personal information with us in the course of using our Website. We may also receive some of your personal information from third parties, such as the suppliers who provide our e-commerce functionality and through whom we receive the personal data that you enter into fields within that part of our Website.
(d) Information we need to provide services to you. We need certain types of personal information so that we can provide services to you and perform contractual and other legal obligations that we have to you. If you do not provide us with such personal information, or if you ask us to delete it, you may no longer be able to access our events or receive our products.
2.3. Prospective customers to whom we send marketing communications
(a) We, or third parties on our behalf, may collect and use any of the following information about you:
(i) your name including your title;
(ii) your postal address;
(iii) your email address;
(iv) your telephone number; and
(v) information about your preferences.
(b) How we use your personal information
We will collect, use and store the personal information listed above, if you have consented, to contact you (including by telephone, email or post) with information about our products and services which either you request, or which we feel will be of interest to you (including newsletters).
Please see sections 2.6 and 2.7 for more details about how we use your personal information.
(c) Source of personal information. You may share some of your personal information with us in the course of using our Website or where we met you in person at an event. We may also receive some of your personal information from third parties, such as marketing agencies and suppliers who host forms on our Website.
2.4. People who contact us with enquiries
(a) We, or third parties on our behalf, may collect and use any of the following information about you:
(i) your name including your title;
(ii) your postal address;
(iii) your email address;
(iv) your telephone number;
(v) information provided when you correspond with us; and
(vi) any updates to information provided to us.
(b) How we use your personal information
We will collect, use and store the personal information listed above to deal with any enquiries or issues you have about our products and services, including any questions you may have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes.
Please see sections 2.6 and 2.7 for more details about how we use your personal information.
2.5. Our suppliers, and employees of our suppliers
(a) We, or third parties on our behalf, may collect and use any of the following information about you:
(i) your name including your title;
(ii) work contact information (phone number, postal address, mailing address, email address);
(iii) your job title;
(iv) information provided when you correspond with us;
(v) any updates to information provided to us;
(vi) personal information we collect about you from third party sources such as LinkedIn;
(vii) details of compensation, expense claims and bank details; and
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information required to access our systems and applications (such as system IDs).
(b) How we use your personal information
We will collect, use and store the personal information listed above for the following reasons:
(i) to enable us to purchase and receive products and services from you (including supplier due diligence, payment and expense reporting and financial audits);
(ii) to deal with enquiries from you;
(iii) to assess you or your employer's suitability to work for us; and
(iv) for security of Raindrop Clean facilities.
Please see sections 2.6 and 2.7 for more details about how we use your personal information.
(c) Source of personal information. We may receive some of your personal information from third party sources, such as your employer or your employer's company website. We may also collect this personal information from publicly-available sources, such as LinkedIn.
(d) Information we need to receive services from you. Please note that we need certain types of personal information so that you or your employer can provide services to us. If you do not provide us with such personal information, or if you or your employer ask us to delete it, you may no longer be able to provide services to us.
2.6. Everyone
Whatever our relationship with you is, we may also collect, use and store your personal information for the following additional reasons:
(a) to deal with any enquiries or issues you have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests;
(b) for internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your personal information for these purposes where it is in our legitimate interests to do so;
(c) to comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and
(d) to establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.
2.7. Further processing
Before using your personal information for any purposes which fall outside those set out in this section 2, we will undertake an analysis to establish if our new use of your personal information is compatible with the purposes set out in this section 2. Please contact us using the details in section 13 if you want further information on the analysis we will undertake.
3. Legal basis for use of your personal information
3.1. We consider that the legal bases for using your personal information as set out in this privacy notice are as follows:
(a) our use of your personal information is necessary to perform our obligations under any contract with you (for example, to fulfil an order which you place with us, to comply with the terms of use of our website which you accept by browsing our website and/or to comply with our contract to provide services to or receive services from you;
(b) our use of your personal information is necessary for complying with our legal obligations (for example, for health and safety purposes); or
(c) where neither (a) nor (b) apply, use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our website). Our legitimate interests are to:
(i) run, grow and develop our business;
(ii) operate our website;
(iii) select appropriately skilled and qualified suppliers;
(iv) ensure a safe environment for our workforce, visitors and suppliers;
(v) carry out marketing, market research and business development;
(vi) place, track and ensure fulfilment of orders with our suppliers and customers; and
(vii) for internal administrative purposes.
If we rely on our (or another person's) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person's) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information. You can ask us for information on this balancing test by using the contact details at section 13.
3.2. We may process your personal information in some cases for marketing purposes on the basis of your consent (which, if you are based in the EU, you may withdraw at any time after giving it, as described below).
3.3. If you are based in the EU and we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting us at talk@raindropclean.com and we will stop doing so. However, if you withdraw your consent, this may impact the ability for us to be able to provide our products, events and associated services to you (for example, if those services require use of your special categories of data such as health information).
4. How and why we share your personal information with others
4.1. We will share your personal information with the following third parties or categories of third parties:
(a) the third party provider which hosts our e-commerce solution and may access personal data stored within that solution when providing hosting and support services;
(b) we may share anonymised and aggregated statistical information with our suppliers to demonstrate what interest there has been in any marketing campaigns we have assisted our suppliers in carrying out;
(c) our other service providers and sub-contractors, including payment processors, information management platform providers, utility providers, suppliers of technical and support services, insurers, logistic providers, and cloud service providers;
(d) public agencies and the emergency services;
(e) companies that assist in our marketing, advertising and promotional activities, such as marketing automation, lead generation and web analytics providers; and
(f) analytics and search engine providers that assist us in the improvement and optimisation of our website.
4.2. Any third parties with whom we share your personal information are limited by law in their ability to use your personal information which we control. We will always ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy notice and applicable laws.
4.3. We will also disclose your personal information to third parties:
(a) where it is in our legitimate interests to do so to run, grow and develop our business:
(i) if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets;
(ii) if substantially all of our or any of our affiliates' assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets;
(b) if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
(c) in order to enforce or apply our terms of use, our terms and conditions for customers or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
(d) to protect the rights, property, or safety of Raindrop Clean, our staff, our customers or other persons. This may include exchanging personal information with other organisations for the purposes of fraud protection.
4.4. We may also disclose and use anonymised, aggregated reporting and statistics about users of our website or our goods and services for the purpose of internal reporting or reporting to third parties, and for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified.
4.5. Save as expressly detailed above, we will never share, sell or rent any of your personal information to any third party without notifying you and, where necessary, obtaining your consent. If you have given your consent for us to use your personal information in a particular way, but later change your mind, you should contact us and we will stop doing so.
5. How long we store your personal information
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
6. Your rights
6.1. You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at talk@raindropclean.com at any time.
6.2. You have the following rights:
(a) Right of access. You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation as to whether your personal information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information outside of the United Kingdom or the European Economic Area ("EEA").
(b) Right to update your information. You have a right to request an update to any of your personal information which is out of date or incorrect.
(c) Right to delete your information. You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section 13.
We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details in section 13.
(d) Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section 13.
We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details in section 13.
(e) Right to stop marketing: You have a right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
(f) Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services.
This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.
(g) Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person's legitimate interest.
6.3. We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
6.4. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
7. Children
7.1. You must be aged 18 or over to purchase products or services from us. Our website and services are not directed at children and we do not knowingly collect any personal information from children.
7.2. If you are a child and we learn that we have inadvertently obtained personal information from you from our websites, or from any other source, then we will delete that information as soon as possible.
7.3. Please contact us at talk@raindropclean.com if you are aware that we may have inadvertently collected personal information from a child.
8. Marketing
8.1. We may collect and use your personal information for undertaking marketing by email, telephone, post and through social media and targeting advertising.
8.2. We may send you certain marketing communications (including electronic marketing communications) if it is in our legitimate interests to do so for marketing and business development purposes or where you have consented to receive such electronic marketing information.
8.3. However, we will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.
8.4. If you wish to stop receiving marketing communications, you can contact us by email at talk@raindropclean.com.
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Where we may transfer your personal information
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Your personal information may be used, stored and/or accessed by staff operating outside the EEA working for us, other members of our group or suppliers.
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If we provide any personal information about you to any such non-EEA members of our group or suppliers, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this privacy notice. These measures may include the following permitted in Articles 45 and 46 of the General Data Protection Regulation:
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in the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield (see further https://www.privacyshield.gov/welcome); or
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in the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
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9.3. Further details on the steps we take to protect your personal information in these cases is available from us on request by contacting us by email at talk@raindropclean.com at any time.
10. Risks and how we keep your personal information secure
10.1. The main risk of our processing of your personal information is if it is lost, stolen or misused. This could lead to your personal information being in the hands of someone else who may use it fraudulently or make public, information that you would prefer to keep private.
10.2. For this reason, we are committed to protecting your personal information from loss, theft and misuse. We take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures such as training our workforce, using up-to-date anti-virus software, maintaining secure passwords for systems access including use of double authentication (where possible), encrypting data and maintaining the physical security of our premises.
10.3. In the course of provision of your personal information to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website and that any such transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorised access to it.
11. Links to other websites
Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators. This privacy policy only applies to the personal information that we collect or which we receive from third party sources, and we cannot be responsible for personal information about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.
12. Changes to our privacy notice
We may update our privacy notice from time to time. Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our privacy notice.
13. Further questions and how to make a complaint
13.1. If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact talk@raindropclean.com. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
13.2. In accordance with Article 77 of the General Data Protection Regulation, you may also make a complaint to the Information Commissioner's Office, or the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.
The practices described in this privacy notice statement are current as of 16th May 2020.
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